Answers Without Delay

Need to Reach Magicspins Casino Support?

Reach our team by live chat, e-mail or phone any hour of the day, and expect help in minutes rather than days.

Start Live Chat Licensed by AGCO

Paid today

312,359 C$

6,212 In the grove now

Licensed & regulatedLicense 46994236 issued by the Alcohol and Gaming Commission of Ontario and iGaming Ontario.

Withdrawals in 8 minutesAverage payout time of 8 minutes, with C$11M paid weekly across all payment methods.

Bank-grade protectionTLS 1.3 encryption secures every transaction and session across the platform.

Magicspins Casino Lines

Three Ways to a Human

Each option below puts a real person on your question quickly.

Skip the Queue

Best for account access, bonus questions and quick checks. A specialist typically replies within four minutes, every day of the week and every hour of it.

Start Chat

A Written Trail for You

Best for documents, statements and anything needing a record. Write to [email protected] and a reply lands in about four hours, with your case kept in writing.

Write to Us

Direct Phone Line

Best for urgent money or login trouble. Call +1 416 999 7335 (ET) and a person picks up in roughly one minute, around the clock including holidays.

Call Now

Canadian Players First

Magicspins Casino Help Across Canada

We have served Canadian players since 2009, so hours, language and oversight all match this market.

Reach Us

Phone in Canada+1 416 999 7335

Support time zoneET

LanguagesEnglish, French

E-mail[email protected]

Oversight

Supervisory authorityAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, license 46994236

Get Help

Gambling helpConnexOntario, Responsible Gambling Council, Problem Gambling Institute of Ontario

Four Escalation Steps

What Happens When Support Cannot Fix It?

Follow this sequence and your issue reaches the right decision-maker, with a reference to track.

First Reply Not the Answer

Describe the problem in writing to our support team first, with your account email and any reference numbers, and a specialist reviews the case the same day.

Magicspins Casino Case Reference

Ask for a case reference once a specialist takes over, then use that number in every later message so nothing restarts from scratch.

Ask for a Manager Review

Request a manager review if the outcome misses the mark, and a supervisor reads the whole thread before replying with a final position.

Before the Regulator, After Our Reply

Escalate to the Alcohol and Gaming Commission of Ontario only after our final reply, attaching the reference and the correspondence trail you already hold.

Mail Routing

Skip General Support, Reach the Right Desk

Pick the desk that owns your issue and your message goes straight to the people who handle it.

Account Desks

General support, everything else[email protected]

Verification checks and documents[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints and escalated cases[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Magicspins Casino Operator Details

Licensed Operator, Named Company

Match our registered identity against these lines before you trust any copy of this brand.

Company

Legal NameMagicspins Casino Inc.

Company Number940956530 (Canada)

AddressYonge Street, Montreal

Licence

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Licence Number46994236

Written Contact

Support Email[email protected]

Help Right Now

Waiting With a Question Ready

Round-the-clock staffing in Ontario hours keeps our Canada desk awake whenever you need it.

Live Chat

Live Chat Open24/7

Chat First Reply4 minutes

Time ZoneET

E-mail

E-mail Address[email protected]

E-mail Reply4 hours

Phone

Phone Number+1 416 999 7335

Phone Wait1 minute

Fast Replies

Straight Answers Before You Write

Short, plain replies fit the Magicspins Casino habit of answering in minutes, not days.

trustWhere do I turn when the answer I got was not helpful?+

Ask again on live chat and say plainly that the first reply missed. Unresolved cases move to [email protected], which keeps a written record. Nothing gets closed without a reply to it.

trustWhat if I would rather talk in French than English?+

Chat and phone both run in English and French, the two languages our Canadian players use. Say at the start which one you want and the agent switches with you. Written replies arrive in the language of your own message.

trustCan I reach a person late at night or on a Sunday?+

Support sits on the clock right through the night and the weekend, every day of the year. Live chat and phone both reach a person at any hour, holidays included. Nothing waits for Monday morning.

trustDo I need to give a reason to see or erase my data?+

Do request a copy or removal of your personal data at [email protected]. Our team confirms what is held and acts within the legal window for Canadian players. Deleting some records may clash with licence duties to keep bet history.

trustWhat happens when I ask to close my account for good?+

When you close your account, we settle any remaining balance to your saved payment method first. Your data stays stored as the licence requires, and reopening is not automatic. A fresh request and a new check are needed.

trustWhere can I check which licence Magicspins Casino holds?+

Where licensing is concerned, Magicspins Casino Inc. answers to the Alcohol and Gaming Commission of Ontario and iGaming Ontario. Our licence number is 46994236, granted to serve players in this province. Quote that number in any complaint you send to us.

Magicspins Casino Steps Aside: Outside Help

Independent organisations in Ontario help with gambling problems at no cost and without a casino account. ConnexOntario, the Responsible Gambling Council and the Problem Gambling Institute of Ontario all take calls from players and families.

ConnexOntario. Runs a free, confidential helpline for anyone in Ontario worried about their own or a family member's gambling.

Responsible Gambling Council. Publishes plain advice, screening tools and local programmes so players can judge their own habits honestly.

Problem Gambling Institute of Ontario. Delivers treatment, counselling and research support for gambling harm across the province.

Full Story

Opening a Chat With Everything in Hand

Line up the following details before you open any channel.

Account email address
Transaction date and amount
Payment method and last four digits
Screenshot of the screen or message
Government-issued photo ID